Mule Motorsports, LLC Terms and Policies
Please read all terms and conditions.
By ordering from Mule Motorsports and/or MuleMotorsports.com, you agree to all stated terms and conditions!
All products carry the manufacturer’s warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
Mule Motorsports makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
Mule Motorsports, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, Mule Motorsports will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
*All returns (excludes games, game consoles, game accessories, electronics) must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
*Games, Game Consoles and Game Accessories have a strict 14 day return policy, from date of purchase. Games, Game Consoles and Game Accessories must be returned in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. Anything returned that has been opened, will be subject to a 20% restocking fee.
There are no returns on used parts, closeouts, or special order items.
Special order items include, but are not limited to: Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the Mule Motorsports office as listed below within 30 days of the date of your original invoice.
Make sure to insure the product when you ship it back to the Mule Motorsports offices. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from Mule Motorsports and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! Please contact us for an RGA # and our address for where to send your return.
Damaged and/or Missing Parts Policy:
Any shipment shipped via UPS, Fedex, DHL, U.S. Postal Service, any Freight Company, any Freight Courier, or other Shipping Courier of any kind that is damaged while in transit, must be reported back to Mule Motorsports, LLC within 2 days after delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified. If the Courier denies paying us, Mule Motorsports, LLC, is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not Mule Motorsports, LLC.
Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment shipped via any freight service (LTL) must be inspected BEFORE signing for shipment. If shipment is signed for before inspecting the shipment and shipment is damaged, this will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS! Virtually ALL body kits and pieces (among other items) are shipped via LTL, so please be familiar with this policy and ask us questions BEFORE you receive the delivery!
We will use LTL services to deliver items such as body parts, transmissions, and engines. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified. If the Courier denies paying us, Mule Motorsports, LLC, is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not Mule Motorsports, LLC. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment missing a part, parts, or part of a “kit” (such as a turbo kit, fuel system, etc.) must be reported to us in writing (e-mail or fax) within 48 hours of receiving shipment. Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you. It is very, very rare for us to leave a part out as three people check every single kit that leaves our facility. Thus we will require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
On occasion, a Courier will damage a box and it will come open, spilling contents while in transit to you. If this is the case, we will assist you in filing a claim with the Courier for them to pay us to replace your missing part(s). Note, your claim in this case is with the Courier, not with Mule Motorsports, LLC. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace any missing part(s) you have identified. If the Courier denies paying us, Mule Motorsports, LLC, is under no obligation to give you any part(s) you allege missing, as the Courier is the company responsible for your missing part(s), not Mule Motorsports, LLC. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. No portion of the deposit nor the full payment is refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Mule Motorsports will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
Credit is typically issued within one week (5 business days) of receiving a returned part back at Mule Motorsports. As different credit card companies require varying amounts of time to apply said credit, Mule Motorsports cannot estimate any additional time required for that credit to appear on any individuals credit card.
There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to Mule Motorsports unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, US Postal Service, DHL, an LTL Freight Carrier, etc.).
Credit Card: We currently accept Visa, MasterCard, Discover, and American Express. We accept American Express only through Paypal.
USA and Canada Customers: We accept only Credit Cards with billing addresses in the U.S.A. and Canada.
Paypal: We happily accept Paypal. Paypal is already integrated into our checkout process.
All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a “Special Order”.
The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
You were advised from Mule Motorsports that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
You were notified from Mule Motorsports that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
You wish to substitute the parts on the order for parts of equal or greater value.
You wish us to keep a credit on file for you that you can apply to an order in the future.
Use of products we sell:
Most of the items sold through Mule Motorsports are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
Mule Motorsports is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
All products sold by Mule Motorsports are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
Mule Motorsports makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.
There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer’s responsibility.
There is an additional $35.00 fee that our bank imposes on us for every returned check, so each returned check to Mule Motorsports will cost you $60.00 extra.
We will absolutely pursue all collections to the fullest extent of the law!
Shipping of your order:
Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
Any order placed after 12:00 P.M. Central Standard Time (CST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
If you are using your credit card, please note that Mule Motorsports can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!
Shipping of body kits, and anything shipped with an LTL courier:
If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier it is very important you read and understand these terms.
LTL and International couriers are not like UPS and FedEx. When you give your signature on an LTL or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is very important that you inspect every package and every part fully before signing this paper. After you sign, we will not be able to get any money or replacement for any damage caused by the shipping company. Mule Motorsports, LLC will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is something damaged, contact us immediately before signing anything. Mule Motorsports, LLC will not be liable for your failure to contact us.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MuleMotorsports.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MuleMotorsports.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MuleMotorsports.com shall issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MuleMotorsports.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. MuleMotorsports.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Orders over a certain amount (we do not discuss this amount publicly in order to assist in preventing fraud) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.
Any customer information including any email addresses received by Mule Motorsports will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, MuleMotorsports.com may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from MuleMotorsports.com, then you may send an email to email@example.com with “remove from email list” in the subject, and you will not receive any further email communications from us.
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Labor Fees Incurred
You agree to hold Mule Motorsports, LLC harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from Mule Motorsports, LLC. Mule Motorsports, LLC is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from Mule Motorsports, LLC.
Other Legal Policies
We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
By ordering from Mule Motorsports over the phone, e-mail, standard mail, fax, Facebook, Instagram, Twitter, any other form of Social Media, AOL Instant Messenger, other online messenger, any internet website or internet forum, and/or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.